客戶服務支援中心 | Customer Service Support Center

用戶可自行決定以下途徑處理有線電視的相關儀器:

You may decide the following ways to dispose / return the Set Top Box and its accessories:

A) 自行處置相關儀器 | Self Disposal

有線電視會撤銷要求客戶退回有線電視相關儀器(包括:解碼器、遙控器、變壓器等)之條款。屆時用戶可自行處置相關儀器。有關自行解除安裝的教學,請到「技術支援」頁面。

You may dispose the equipment on your own by following the relevant government authorities' guidelines for electronic waste disposal. Watch the DIY tutorial video on how to uninstall the set-top-box in “Uninstall equipments – DIY tutorial” under the page of Technical Support .

B) 歸還儀器到代收站 | Return to the following Collection Centers

您可將儀器交還至以下代收站

You may return the equipment to the following Collection Centres:

騰達禮品換領中心 - 尖沙咀服務中心 | DELTA Fulfillment Limited - Tsim Sha Tsui Service Center
地址:
Address:
九龍尖沙咀西梳士巴利道 3 號星光行 1427 室 | Room 1427, 14/F, Star House, No. 3 Salisbury Road, Tsim Sha Tsui West, Kowloon
於Google地圖顯示
電話:
Tel:
27210019
營業時間:
Business Hour:
星期一至六 (11:00 - 19:00), 星期日 (12:00 - 18:00), 公眾假期 (休息)
Monday to Saturday: 11:00 - 19:00 Sunday : 12:00 - 18:00, Public Holidays : Closed
騰達禮品換領中心 - 灣仔服務中心 | DELTA Fulfillment Limited - Wan Chai Service Center
地址:
Address:
香港灣仔軒尼詩道 395-399 號東區商業大廈 7字樓 706 室 | Unit 706, 7/F, Eastern Commercial Centre, 395-399 Hennessy Road, Wan Chai, HK
於Google地圖顯示
電話:
Tel:
28811046
營業時間:
Business Hour:
星期一至六 (11:00 - 19:00), 星期日 (12:00 - 18:00), 公眾假期 (休息)
Monday to Saturday: 11:00 - 19:00 Sunday : 12:00 - 18:00, Public Holidays : Closed
易交收 - 旺角服務中心 | EASY TRADE - Mong Kok Service Center
地址:
Address:
旺角上海街 426 號 萬事昌商業中心 19 樓全層 | 19/F Multifield Commercial Centre, 422-426 Shanghai Street, Mongkok, Kowloon
於Google地圖顯示
電話:
Tel:
23329995
營業時間:
Business Hour:
星期一至日 (12:00 - 22:00), 公眾假期 (休息)
Monday to Sunday: 12:00 - 22:00 Public Holidays: Closed
易交收 - 灣仔服務中心 | EASY TRADE - Wan Chai Service Center
地址:
Address:
香港灣仔駱克道洛洋閣商業大廈15樓B | Unit B, 15/F, Loyong Court Commercial Building, 212-220 Lockhart Road, Wan Chai
於Google地圖顯示
電話:
Tel:
28770098
營業時間:
Business Hour:
星期一至六 (11:00 - 20:00), 星期日 (13:00 - 18:00), 公眾假期 (休息)
Monday to Saturday: 11:00 - 20:00 Sunday: 13:00–18:00 Public Holidays: Closed

C) 安排技術人員上門(收費服務) | Appoint Techician to collect or uninstall (relevant fee will be charged)

如需技術人員上門回收儀器(需收取相關費用),請致電客戶服務熱線1832821預約相關安排。

If you want to appoint our technicians to visit (relevant fee will be charged),please contact our CS representative 1832821 for appointment.

D) 交到「綠在區區」回收點 | Return to EPD GREEN@COMMUNITY Collection Points

有線亦已與環保署溝通,為提倡社會環保意識及方便市民處理設備,用戶亦可考慮將設備交到環保署轄下綠在區區全港超過160個回收點,實踐環保減廢。

To support waste reduction and recycling, you may return the equipment to EPD GREEN@COMMUNITY (more than 160 collection points).

返回技術支援目錄 | Back to Technical Support Menu